Recover password

Using this option, you can reset your account password. A random password is sent to the registered mail ID. Using the random password, you can log in to the GUI and change the preferred password.

On the login page, click Forgot Password. Refer to the following screen.

After clicking Forgot Password, the following screen is displayed.

Enter your User Name in the corresponding field.
Enter your Organization Email in the corresponding field.
Click Submit. A message is displayed, indicating you will receive a password reset link via mail if the User Name and Organization Email were correct.

An email is sent to the registered email of the user with a link to set the password. Refer to the following screen.

worddav017effa8ee878d964a750b1cd7ee0132.png?version=1&modificationDate=1622628847501&cacheVersion=1&api=v2&width=599&height=273 — *Figure 4 Account confirmation email*

After clicking the link, the following screen is displayed.

Enter Old Password in the corresponding field.
Enter New Password in the corresponding field.
Re-enter the New Password in Confirm New Password field.
Click Submit to save the new password.

The new password should satisfy the following criteria,
- Password Length should be between 8 to 20 characters
- Password should contain at least one of the following characters "!@#_.$".
- Password should contain at least one upper case character
- Password should contain at least one lower case character
- Password should contain at least one numerical character
  
  Note: A sample password is provided as reference "hac69#BB".
A confirmation message “are you sure you want to continue” is displayed.
- Click yes to update the password.
- Click no to discard the password change.